Privacy Policy
Welcome to Nexus Vapes. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, nexusvapes.co.uk, or make a purchase. By accessing the Site, you agree to the practices described in this Privacy Policy.
Contact
If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to us:
- Email: info@nexusvapes.co.uk
- Mailing Address: Nexus Vapes, 42A laindon road M14 5DP, Manchester, United Kingdom.
Collecting Personal Information
When you visit our Site, we collect specific information about your device, interaction with the Site, and details needed to process your purchases. This includes:
1. Device Information
- Purpose: To load the Site accurately and analyze its usage to improve functionality.
- Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.
- Data Collected: Browser version, IP address, time zone, cookie information, pages viewed, search terms, and interaction with the Site.
2. Order Information
- Purpose: To fulfill orders, process payments, arrange shipping, provide invoices and confirmations, and detect potential fraud.
- Source: Collected from you during purchase.
- Data Collected: Name, billing/shipping address, payment details (e.g., credit card numbers), email, and phone number.
3. Customer Support Information
- Purpose: To provide effective support.
- Source: Collected directly from your inquiries.
- Data Collected: Any additional information you provide during support interactions.
Dropshipping Policy
At Nexus Vapes, we aim to ensure timely delivery of all products. However, in cases where demand exceeds our stock levels, we may rely on our trusted dropshipping partners to fulfill your order. Please note:
- Product Availability: If a product becomes unavailable from our trusted suppliers, we may not fulfill your order immediately.
- Compensation: If your product cannot be delivered, we will provide a 10% to 20% discount on your very next order as an apology for the inconvenience.
We appreciate your understanding and strive to maintain transparency in all transactions. You will be informed before hand in such cases.
Age Policy
Our Site is not intended for individuals under 18 years of age. If you believe a minor has provided us with personal information, please contact us immediately to request its removal.
Sharing Personal Information
We may share your personal information with service providers to improve our services or fulfill legal obligations. For instance:
- WordPress: We use WordPress to power our online store. Learn more about their privacy practices here: https://wordpress.org/about/privacy/.
- Compliance: We may share information to comply with laws, subpoenas, or other lawful requests.
- Terms of Service: For More information read Terms & Conditions.
Behavioural Advertising
We use your personal information to provide targeted advertisements and marketing that may interest you. For example:
- Google Analytics: Tracks customer interactions on our Site. Learn more: https://www.google.com/intl/en/policies/privacy/.
- Opt-Out Options:
You can also manage preferences through the Digital Advertising Alliance: https://optout.aboutads.info/.
Using Personal Information
We use your personal information to:
- Provide products and services.
- Process payments and arrange shipping.
- Communicate updates and promotions.
GDPR Compliance
If you are a resident of the European Economic Area (EEA), we process your information under the following legal bases:
- Your consent.
- Performance of a contract.
- Compliance with legal obligations.
- Legitimate interests that do not override your rights.
Your Rights
- Access, correct, or erase your data.
- Port your data to another service.
- Object to processing based on automated decision-making.
CCPA Compliance
If you are a California resident, you have the right to:
- Access your personal data.
- Request correction, updating, or deletion of your data.
- Opt-out of the sale of your personal data.
Cookies
Cookies improve your browsing experience and help us understand how you interact with our Site. You can manage cookies through your browser settings. For more details, visit: www.allaboutcookies.org.
Do Not Track
We do not alter our data collection practices in response to “Do Not Track” signals from your browser.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
Complaints
If you have concerns about our handling of your personal data, please contact us at info@nexusvapes.co.uk. If unsatisfied, you may lodge a complaint with the relevant data protection authority.
Last updated: [2024]